Birmingham New Street station



Birmingham New Street is the largest and busiest of the three main railway stations in the city centre of Birmingham, England. It is a central hub of the British railway system. It is a major destination for Virgin Trains services from London Euston, Glasgow Central and Edinburgh Waverley via the West Coast Main Line, and the national hub of the CrossCountry network – the most extensive in Britain, with long-distance trains serving destinations from Aberdeen to Penzance. It is also a major hub for local and suburban services within the West Midlands, including those on the Cross City Line between Lichfield Trent Valley and Redditch and the Chase Line to Walsall and Rugeley Trent Valley.

The station is named after New Street, which runs parallel to the station, although the station has never had a direct entrance to New Street except via the Shopping Centre. Historically the main entrance to the station was on Stephenson Street, just off New Street. Today the station has entrances on Stephenson Street, Smallbrook Queensway, Hill Street and Navigation Street.

New Street is the seventh busiest railway station in the UK and the busiest outside London, with 39 million passenger entries and exits between April 2015 and March 2016. It is also the busiest interchange station outside London, with over 5.8 million passengers changing trains at the station annually.

The original New Street station opened in 1854. At the time of its construction, the station had the largest single-span arched roof in the world, In the 1960s, the station was completely rebuilt. An enclosed station, with buildings over most of its span and passenger numbers more than twice those it was designed for, the replacement was not popular with its users. A £550m redevelopment of the station named Gateway Plus opened in September 2015. It includes a new concourse, a new exterior facade, and a new entrance on Stephenson Street.

Around 80% of train services to Birmingham go through New Street. The other major city-centre stations in Birmingham are Birmingham Moor Street and Birmingham Snow Hill. On the outskirts, closer to Solihull, is Birmingham International, which serves Birmingham Airport and the National Exhibition Centre.

Since 30 May 2016, New Street has been served by the Midland Metro tram line, when it became the new terminus of Line 1, following the opening of the city-centre extension from Birmingham Snow Hill. The Grand Central New Street Station tram stop is located outside the station's main entrance on Stephenson Street.

The first railway stations
New Street station was built by the London and North Western Railway (LNWR) between 1846 and 1854. It was built in the centre of Birmingham, replacing several earlier rail termini on the outskirts of the centre, most notably Curzon Street, which had opened in 1838, and was no longer adequate for the level of traffic.

Until 1885 the LNWR shared the station with the Midland Railway, whose trains also used the station. However, in 1885 the Midland Railway opened its own extension alongside the original station for the exclusive use of its trains, effectively creating two stations side-by-side. The two companies stations were separated by a central roadway; Queens Drive.

Traffic grew steadily, and by 1900 New Street had an average of 40 trains an hour departing and arriving, rising to 53 trains in the peak hours.

Original LNWR station
The London and North Western Railway had obtained an Act of Parliament in 1846, to extend their line into the centre of Birmingham, which involved the acquisition of some 1.2 ha of land, and the demolition of 70 or so houses in Peck Lane, The Froggery, Queen Street, and Colmore Street. The Countess of Huntingdon's Connexion chapel, on the corner of Peck Lane and Dudley Street, which had only been built six years before, was also demolished. The station was formally opened on 1 June 1854, although the uncompleted station had already been in use for two years as a terminus for trains from the Stour Valley Line, which entered the station from the Wolverhampton direction. On the formal opening day, the LNWR's Curzon Street railway station was closed to regular passenger services, and trains from the London direction started using New Street.

The station was constructed by Messrs. Fox, Henderson & Co. and designed by Edward Alfred Cowper of that firm, who had previously worked on the design of The Crystal Palace. When completed, it had the largest arched single-span iron and glass roof in the world, spanning a width of 212 ft and being 840 ft long. It held this title for 14 years until St Pancras station opened in 1868. When first opened, New Street was described as the "Grand Central Station at Birmingham".

The internal layout of tracks and platforms was designed by Robert Stephenson and his assistants; the station contained a total of nine platforms, comprising four through, and five bay platforms.

The main entrance building on Stephenson Street incorporated Queen's Hotel, designed by John William Livock, which was opened on the same day. The Queen's Hotel was built in an Italianate style and was originally provided with 60 rooms. The hotel was expanded several times over the years, and reached its final form in 1917 with the addition of a new west wing.

The scale of the station at this time can be taken from the station's entry in the 1863 edition of Bradshaw's Guide:

The interior of this station deserves attention from its magnitude. The semicircular roof is 1,110 feet long, 205 feet wide and 80 feet high, composed of iron and glass, without the slightest support except that afforded by the pillars on either side. If the reader notice the turmoil and bustle created by the excitement of the arrival and departure of trains, the trampling of crowds of passengers, the transport of luggage, the ringing of bells, and the noise of two or three hundred porters and workmen, he will retain a recollection of the extraordinary scene witnessed daily at Birmingham Central Railway Station.''

The roof of the original station was strengthened with additional steel tie bars during 1906–7, this was done as a precaution following the collapse of a similar roof at Charing Cross station in 1905.

Midland Railway extension
Midland Railway trains that had used Curzon Street began to use New Street from 1854. However, its use by the Midland Railway was limited by the fact that those trains going between Derby and Bristol would have to reverse, so many trains bypassed New Street and ran through Camp Hill. This was remedied in 1885 by the extension into New Street of the Birmingham West Suburban Railway. This allowed through trains to the south-west to run through New Street without reversing.

To cope with the increase in traffic this would bring, the station required an extension. In conjunction with the new link, construction work on the extension began in 1881. A number of buildings, mostly along Dudley Street were demolished to make room for the extension, including a number of cottages, some business premises and a small church. Built to the south of the original station, the extension contained four through platforms and one bay. It consisted of a trainshed with a glass and steel roof comprising two trussed arches, 58 ft wide by 620 ft long, and 67 ft wide by 600 ft long. It was designed by Francis Stevenson, Chief Engineer to the LNWR.

in early 1885 the number of daily users of the station was surveyed. On a Thursday, the number was 22,452 and on a Saturday it was 25,334.

The extension was opened on 8 February 1885. With its completion, New Street nearly doubled in size, and became one of the largest stations in Britain, covering an area of over 12 acres.

Initially the extension was used by both the LNWR and Midland Railway, but from 1889, it became used exclusively by Midland Railway trains, It was separated from the original LNWR trainshed by Queens Drive, which became a central carriageway, but the two were linked by a footbridge which ran over Queens Drive, and across the entire width of both the LNWR and Midland stations. Queens Drive was lost in the rebuilding of the 1960s, but the name was later carried carried by a new driveway which served the car park and a tower block, and is the access route for the station's taxis.

LMS and British Rail
In 1923, the LNWR and Midland Railway, with others, were grouped into the London, Midland and Scottish Railway (LMS) by the Railways Act 1921. In 1948, the railways were nationalised and came under the control of British Railways.

During World War II, Cowper's roof sustained extensive bomb damage as a result of air raids during the Birmingham Blitz. After the war, the remains of the roof were dismantled after being deemed beyond economic repair. It was replaced with basic 'austerity' canopies over the platforms, made from surplus war materials, which remained in use until the station was rebuilt in the 1960s.

1960s rebuild
The rebuilt station was planned in the 1960s as part of the West Coast Main Line modernisation programme.

Demolition of the station and Queen's Hotel began in 1964 and was not completed until 1966.

The new station was designed by Kenneth J. Davies, lead planner for British Rail London Midland Region. Twelve through platforms replaced the eight through and six bay platforms of the previous station. The concourse and other buildings were built on the 7 acre concrete deck above the platforms, supported by 200 columns. Escalators, stairs and lifts are provided to reach the platforms from the concourse.

The rebuilt New Street station was opened on 6 March 1967 to coincide with the introduction of electric expresses on the West Coast Main Line. It cost £4.5 million.

The new station had sold its air rights, leading to the construction of the Pallasades Shopping Centre (then known as the Birmingham Shopping Centre) above the station between 1968 and 1970. The station and the Pallasades are now partly integrated with the Bullring Shopping Centre via elevated walkways above Smallbrook Queensway.

Also above the station was a nine-storey office block called Ladywood House, and a multi-storey car park dating from the 1970s. The car park closed in May 2012 and was demolished to provide space for the new concourse and rebuilt. Stephenson Tower, a 20-storey residential tower block, was built alongside the station between 1965 and 1966. The tower, designed by the City Architect of Birmingham, was demolished in March 2012 as part of the station redevelopment.

In 1987, twelve different horse sculptures by Kevin Atherton, titled Iron Horse, were erected between New Street station and Wolverhampton at a cost of £12,000. One stands on a platform at New Street.

The concrete constructed design was widely criticised for being ugly. An enclosed station, with buildings over most of its span and passenger numbers more than twice those it was designed for, by 2007 it was not popular with its users, having a customer satisfaction rate of only 52%, the joint lowest of any Network Rail major station. The 1960s station was redeveloped in 2010-15.



New Street signal box
The power signal box at New Street was completed in 1964. The signal box is a brutalist building with corrugated concrete architecture, designed by Bicknell & Hamilton in collaboration with W. R. Healey, the regional architect for British Railways London Midland Region. The four-storey structure is at the side of the tracks connected to Navigation Street. It is now a Grade II-listed building.

2010–2015 redevelopment
In November 2003 the station was voted the second biggest "eyesore" in the UK by readers of Country Life magazine. This might be blamed on the sub-surface nature of the station and the 1960s architecture. New Street was voted joint worst station for customer satisfaction with Liverpool Lime Street and East Croydon, with only 52% satisfied; the national average was 60%.

The 1960s station also had become inadequate for the level of traffic it was dealing with; it had been designed with capacity for 650 trains and 60,000 passengers per day. In 2008 there were 1,350 trains and over 120,000 passengers per day. By 2013 it was 140,000 passengers per day. This made overcrowding and closures on safety grounds more common. A feasibility study into the redevelopment of the station was approved in January 2005. Designs were shown to the public in February 2006 for a new Birmingham New Street Station in a project known as Gateway Plus.

A regeneration scheme was launched in 2006 and evolved through names such as Birmingham Gateway, Gateway Plus, and New Street Gateway. The scheme proposed complete rebuilding of the street-level buildings and refurbishment of the platforms by 2013, with track and platform level remaining essentially unchanged.

The approved planning application of August 2006 showed a glass façade with rounded edges. The entrance on Station Street originally included two curved 130-metre-tall towers on the site of Stephenson Tower. Due to the economic slowdown, the "twin towers" plan was shelved.

The approved plans for the redevelopment included:
 * A new concourse three and a half times larger than the 1960s concourse, with a domed atrium at the centre to let in natural light.
 * Refurbished platforms reached by new escalators and lifts.
 * A new station facade, and new entrances.

In February 2008, the Secretary of State for Transport, Ruth Kelly, announced that the Department for Transport would provide £160 million in addition to £128 million that through the government White Paper Delivering a Sustainable Railway. A further £100 million came from the Department for Business Enterprise and Regulatory Reform and channelled through Advantage West Midlands, the regional development agency. The announcement brought total government spending on the project to £388 million. After earlier proposals were discarded, six architects were shortlisted to design the new station following a call for submissions, and it was announced in September 2008 that the design by Foreign Office Architects had been chosen. The fact that the Gateway development leaves the railway capacity of the station more or less unaltered has not escaped attention. In July 2008 the House of Commons Transport Committee criticised the plans: it was not convinced they were adequate for the number of trains which could end up using the station. It said if the station could not be adapted, the government needed to look for alternative solutions.

Work began on the redevelopment on 26 April 2010. Construction was completed in phases to minimise disruption. On 28 April 2013, one half of the new concourse was opened to the public, and the old 1960s concourse was closed for redevelopment, along with the old entrances. The complete concourse opened on 20 September 2015, the Grand Central shopping centre opened on the 24th. The refurbished Pallasades Shopping Centre was renamed 'Grand Central Birmingham' and includes a new John Lewis store.

During heavy winds on 30 December 2015, several roof tiles blew off, landing in the adjacent Station Street, which was therefore closed by the police as a precautionary measure.

Railway operations
New Street is the hub of the West Midlands rail network, as well as being a major national hub. The station is one of seventeen operated and managed by Network Rail, Network Rail also provides operational staff for the station.

Station staff are provided on all platforms to assist with the safe 'dispatch' of trains. For operational reasons all trains departing New Street much be dispatched via the use of Right Away (RA) indicators. RA indicators display a signal informing the train driver it is safe to start the train, instead of using more traditional bell or hand signals.

The 12 through platforms are divided into a and b ends, with an extra bay platform called 4c between 4b and 5b, with the b end of the station towards Wolverhampton, this in effect allows twice the platforms. Longer trains that are too long for one section of the platform occupy the entire length of the platform, such as Class 390 or HSTs.

Trains departing towards Proof House Junction (a end) can depart from any platform, but there are restrictions on trains departing from the b end. All platforms can accommodate trains heading towards Wolverhampton, however due the platform layout and road bridge supports, only 5–12 can accommodate trains heading towards Five Ways. There are a number of sidings on the station for the stabling of trains; between platforms 5/6, 7/8, 9/10. The bay platforms at either end of platform 12 have been removed during the current rebuild. The sidings in front of New Street signal box have also been removed.

All signalling is controlled by New Street power signal box at the Wolverhampton or b end of the station; it can be seen at street level on Navigation Street. The station is allocated the IATA location identifier QQN.

Approach tunnels
All trains arriving and departing must use one of the several tunnels around the station.


 * New Street North Tunnel – also known as Monument Lane Tunnel, heads westwards towards Soho Junction & Wolverhampton. The tunnel passes under the National Indoor Arena. This tunnel is 760 yards (695 metres) long.
 * New Street South Tunnel – 266 yards (243 metres) long, heading eastbound, passing under the Bullring, and Birmingham Moor Street station, heading towards Duddeston, Adderley Park, the Camp Hill Line and the Derby lines towards Tamworth.
 * Gloucester Line Tunnels – are 4 separate tunnels heading south-west towards Five Ways. Heading from New Street in sequence the tunnels are named Holiday Street Tunnel; 93 yards (85 metres) long, Canal Tunnel; 224 yards (204 metres) long, passing under the Birmingham Canal Navigations, Granville Street Tunnel; 81 yards (74 metres) long and Bath Row Tunnel; 209 yards (191 metres) long.

Customer service and ticketing
Network Rail, as well as operating the station, operated a customer reception located on the main concourse. Booking office and barriers are split between Virgin Trains and London Midland, with customer service or floor walker staff provided by CrossCountry. Virgin Trains operates a first class lounge and Network West Midlands also provides a public transport information point of the station.

New Street is a penalty fare zone, which is operated by London Midland on its trains and at the manual ticket barriers at the station.

Train operating companies
Since privatisation of British Rail there have been no fewer than 10 train companies operating into New Street: Arriva, Central Trains, CrossCountry, London Midland, Silverlink, Virgin Trains, Virgin Trains CrossCountry, Wales & Borders, Wales & West, Wrexham & Shropshire.

Currently Arriva Trains Wales, London Midland, Virgin Trains and CrossCountry provide services from New Street. Chiltern Railways have on occasion used New Street during engineering works.

London Midland operates a traincrew depot at the station and stables some trains overnight around the station. For the most part they use Soho TMD in Smethwick for electric traction units, with its non-electric units kept at Tyseley TMD to the southeast of Birmingham.

CrossCountry also operates a traincrew depot at the station; it uses Tyseley TMD for the Class 170 units, and its Voyagers are based at Barton under Needwood depot near Burton on Trent, Staffordshire.

Train services
The basic Monday to Saturday off-peak service in trains per hour (tph) is as follows:

Virgin Trains
 * 3tph to London Euston via Coventry
 * 1tph to Glasgow Central or Edinburgh Waverley (alternating each hour) via Preston and Carlisle.

CrossCountry
 * 2tph to via Stafford and Stoke-on-Trent.
 * 2tph to with one carrying on to  and some as far as Penzance.
 * 2tph to via.
 * 2tph to with one carrying on to  via.
 * 2tph to via Oxford, some of which continue to  and.
 * 1tph to via Gloucester & Newport.
 * 1tph to Newcastle Central via Sheffield and.
 * 1tph to via  and Newcastle Central, continuing alternately to  or  and.

London Midland
 * 3tph to
 * 3tph to
 * 2tph to
 * 2tph to
 * 2tph to
 * 2tph to
 * 3tph to
 * 1tph to
 * 3tph to via Coventry & Northampton
 * 2tph to via Crewe
 * 1tph to
 * 1tph to via Bromsgrove &
 * 1tph to

Arriva Trains Wales
 * 1tph to
 * 1tph to, continuing alternately to Chester & or /

Links to Moor Street and Snow Hill stations
New Street station is a few hundred metres away from Birmingham Moor Street; the city's second busiest railway station. There is a signposted route for passengers travelling between New Street and Moor Street stations which involves a short walk through a tunnel under the Bullring shopping centre. Although the railway lines into New Street pass directly underneath Moor Street station, there is no rail connection. In 2013 a new direct walkway was opened between the two stations making interchange easier. Birmingham Snow Hill station is also a ten-minute walk away to the north, or can be reached via a short tram ride on the Midland Metro.

Accidents and incidents

 * On 26 November 1921, a serious accident occurred on the Midland half of New Street station, when an express from Bristol crashed into the rear of a stationary train to Derby, which was standing at platform four and had been delayed due to engine trouble. The collision caused the guards van of the Derby train to telescope with the rear coach. Three people were killed, and twenty four injured. The later inquest ruled that the express had overrun the danger signal due to driver error, and the misty conditions had made the rails moist, leading to wheelslip when the train tried to brake.

Metro tram stop
On 30 May 2016, the new Midland Metro tram stop serving New Street was opened outside the station's main entrance on Stephenson Street. The stop is the current terminus of the Midland Metro Line One, and provides a link to Snow Hill station and onwards to Wolverhampton.

Initially, New Street station was planned to act as the terminus of the Midland Metro extension to Line One through the city centre. However, in October 2013 Birmingham City Council voted to extend the new development works, adding a further two stops beyond New Street, at the Town Hall and Centenary Square. As the two additional stops are due to be completed in 2017, New Street will only serve as the terminus of Line One between 2016 and 2017. In November 2013 Birmingham City Council indicated a new plan to connect Birmingham New Street with the new High Speed 2 terminus at Curzon Street, Birmingham International Airport and Coventry.

Midland Metro services
Mondays to Saturdays, Midland Metro services to Wolverhampton St George's run at six to eight-minute intervals during the day, and at fifteen-minute intervals during the evenings and on Sundays.